FAQs

Ordering

1. How do I place an order?

Answer: To place an order, simply select the products you want to purchase, add them to your cart, and proceed to checkout. You will need to provide shipping information and payment details to complete your order.

2. Can I change or cancel my order after placing it?

Answer: Orders can be changed or canceled within 24 hours of placement. Please contact our customer service team immediately to make any changes.

Payment

3. What payment methods do you accept?

Answer: We accept various payment methods including major credit cards (Visa, MasterCard, American Express) and PayPal Payments.

4. Is it safe to use my credit card on your site?

Answer: Yes, your security is a top priority. Our site uses SSL encryption to protect your personal and payment information.

Shipping and Delivery

5. What are your shipping options and costs?

Answer: We offer standard shipping for free on all orders. Expedited shipping options are available at an additional cost. Shipping costs for expedited delivery will be calculated at checkout based on your location.

6. How long does delivery take?

Answer: Standard shipping takes 10 - 14  business days, depending on your location.
Please also allow 1-2 days to process the order.

Returns and Refunds

7. What is your return policy?

Answer: We offer a 30-day return policy. If you are not satisfied with your purchase, you can return the product in its original condition for a full refund or exchange.

8. How do I return an item?

Answer: To return an item, please contact our customer service to initiate the return process. You will be provided with instructions on how to send back your items.

Product Information

9. How can I find more information about a product?

Answer: Detailed information about our products, including materials, usage, and care instructions, can be found on each product’s page.

10. What should I do if I receive a defective or incorrect product?

Answer: If you receive a defective or incorrect item, please contact us immediately. We will provide instructions for returning the item and arrange for a replacement or refund.

Contact Information

11. How can I contact customer service?

Answer: You can reach our customer service team via email at info@trendloomshop.com . We are available to assist you from 9 AM to 5 PM on weekdays.